CHILD GUIDANCE CENTER, INC.
All clients have the right to:
- Treatment by staff with respect.
- Treatment without regard to sex, race, color, national origin, religion, spiritual beliefs, disabilities, language or economic status.
- Assignment of a primary counselor.
- The least restrictive treatment environment consistent with their needs.
- Confidentiality as outlined in the “Privacy Notice” posted in all offices and given to guardian during orientation.
- Reasonable privacy consistent with the need for safety.
- Freedom from neglect, abuse, humiliation, harassment, psychological or monetary exploitation or any form of corporal punishment or retaliation.
- Accessibility of their clinical record as outlined in the “Privacy Notice”.
- Appeal denial or exclusion from a program or failure to take into account the client’s choice of service.
- File a grievance and receive a fair hearing without retaliation or loss of service.
- File a discrimination complaint with the Title VI coordinator.
- Contact the Florida Department of Children and Families Contract Manager (904) 723-5323 or the Human Rights Advocacy Commission (904) 630-4911, if desired.
- An orientation to the rights and responsibilities of the client and the clients’ family. (This orientation will be documented in the clinical record.)
- Informed consent, refusal, or to express choice regarding: service delivery, release of information, concurrent services, composition of the service delivery team, or involvement in research projects.
- Expect adherence to research guidelines and ethics if applicable.
Any client/family with an allegation of infringement of these rights may complete a Client Grievance Form or may contact any staff member regarding their grievance. Forms and pre-addressed envelopes are available in our waiting rooms or from your therapist/case manager. The completed Client Grievance Form is sent to the Clinical Director who is responsible for seeing that it is properly handled.
Although clients are encouraged to complete the Grievance Form to insure that your concern is properly handled, for clients/families wishing to talk to staff directly you may contact the Program Director or one of the following persons. Names and phone numbers are provided:
|General Complaints||Discrimination Complaints|
|Jane Chafin, LCSW, Clinical Director||448-4700x229||Donna Thomas, Title VI Coordinator||745-3070x304|
|Theresa Rulien, Ph.D., President/CEO||448-4700x110||Department of Children & Families
Office of Civil Rights
1317 Winewood Blvd, Bldg 1, Room 110
Tallahassee, FL 32399-0700
|For other legal rights contact:
Mental Health of America
|U.S. Dept of Health and Human Services
Office of Civil Rights
Atlanta Federal Center, Suite 3B70
60 Forsyth Street, S.W.
Atlanta GA, 30303-8909